If your order total is more than £60, Bunny Hop will refund the cost of standard shipping to your account as a special thank-you. Spend over £150 for free European delivery. Over £250 for free delivery to the rest of the world. Please note that this offer will not be valid during sale periods and promotions.
We aim to ship all your orders within 24 hours of the order being placed. This may take a bit longer during sales and promotions.
STANDARD DELIVERY £4.50 (UK Mainland) Delivered by 1st Class Royal Mail. We've recently raised our standard delivery prices due to a change in our service provider. This is for the safety of the goods we send- for our peace of mind and yours.
NEXT DAY DELIVERY £7.50 (UK Mainland). Order by 1PM for next working day delivery. Delivered on the next working day by the Royal Mail, guaranteed by 1PM.
EUROPEAN TRACKED DELIVERY £11.50 (Europe). Delivered by the Royal Mail in 5 working days and will require a signature. This service is tracked within the UK only. Please note that local import duty and taxes may apply at the receiving end- these are not included in the price of the order and are the customer's cost and responsibility.
INTERNATIONAL TRACKED DELIVERY £14.50 (Rest of the world). Delivered by the Royal Mail in 7 working days and will require a signature. This service is tracked within the UK only. Please note that local import duty and taxes may apply at the receiving end- these are not included in the price of the order and are the customer's cost and responsibility.
OUT OF STOCK ITEMS
If an item in your order is out of stock we will notify you as soon as possible and will offer a refund or an exchange for a similar item.
We hope that you love everything you receive from Bunny Hop, but if ever you are unhappy with your order, you can return your items quickly and easily. Just email us with the title 'return' and let us know your order number and the items you wish to return. We will email you back with a returns form.
Returns are accepted provided we receive your items back within 14 days of your receipt of goods, and at the discretion of Bunny Hop for returns outwith that period. We are happy to take back all unworn and unwashed items, with tags, labels and hygiene strips still attached.
If your item arrives faulty or damaged, please email us as soon as possible on firstname.lastname@example.org, attaching a photo if possible. You will have 30 days to return your item and receive a full refund.
Refunds will be for the total sum of your purchase minus delivery costs. Once we have processed your refund, the money should be back in your account in 5-10 working days.
If you require an exchange, we ask that you return your unwanted items and place a new order.
We recommend you return items using recorded delivery in case anything happens to them on their way!